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RFI-RXRefill

Solicitation Number: HT0011-14-RFI-0010
Agency: Other Defense Agencies
Office: Defense Health Agency
Location: Contract Operations Division - Falls Church
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HT0011-14-RFI-0010
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Added: Nov 19, 2013 7:09 am
**please see full RFI document for full information**

The Defense Health Agency (DHA) is conducting market research to determine current functionality of interactive voice response (IVR) systems offering a commercial off the shelf (COTS) automated telephone, Internet and mobile solution for:


Pharmacy prescription refill request processing
Place reminder calls and/or electronic notifications to beneficiaries who fail to pick up prescription refills based on business rules provided by the Government


Processing of prescription refill requests while the electronic information medical system is unavailable (currently the Composite Health Care System (CHCS))


Place clinic appointment and referral reminder calls and/or electronic notifications to beneficiaries


Our intent is to maintain and if possible enhance the capabilities within the Military Health System (MHS) direct care system.


DISCLAIMER
This Request for Information (RFI) is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kinds of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for a future Request for Proposal (RFP), as well as those regarding the nature of the products reviewed for this RxRefill initiative will not be entertained.

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RFI-0010

Type:
Other (Draft RFPs/RFIs, Responses to Questions, etc..)
Label:
RFI-0010
Posted Date:
November 19, 2013
Description: The Defense Health Agency (DHA) is conducting market research to determine current functionality of interactive voice response (IVR) systems offering a commercial off the shelf (COTS) automated telephone, Internet and mobile solution for:

 Pharmacy prescription refill request processing
 Place reminder calls and/or electronic notifications to beneficiaries who fail to pick up prescription refills based on business rules provided by the Government

 Processing of prescription refill requests while the electronic information medical system is unavailable (currently the Composite Health Care System (CHCS))

 Place clinic appointment and referral reminder calls and/or electronic notifications to beneficiaries

Our intent is to maintain and if possible enhance the capabilities within the Military Health System (MHS) direct care system.

2.0 DISCLAIMER
This Request for Information (RFI) is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kinds of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for a future Request for Proposal (RFP), as well as those regarding the nature of the products reviewed for this RxRefill initiative will not be entertained.
:
7700 Arlington Blvd.
Suite 1M401
Falls Church, Virginia 22042
United States
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enterprise wide
falls church, Virginia 22042
United States
:
Nicolas Sanchez
Phone: 7036815937
:
Robert LeBlanc,
Contracting Officer
Phone: 7036811790