The Defense Health Agency (DHA)/Defense Health Cost Assessment and Program Evaluation (DHCAPE) is issuing this Request for Information (RFI) as a means of conducting market research to make appropriate acquisition decisions and to gain knowledge of potential qualified vendors interested and capable of performing the work.
DHCAPE is seeking information from companies who have the capability and experience to provide survey operational and analytic services. The services will consist of reproducing and assembling DHCAPE-approved survey materials; world-wide survey fielding using Government-supplied sample files and contact instructions; receiving survey responses; processing them according to DHCAPE-approved coding schemes; constructing response datasets; documenting survey administration, and performing non-response analyses for each survey administered. Under this RFI, DHCAPE desires to use Healthcare Effectiveness Data and Information Set (HEDIS) certified CAHPS® vendors in order to accurately benchmark the TRICARE health plan to civilian health plans. DHA is seeking a qualified contractor with CAHPS certification to provide operational support for three large-scale multi-mode surveys.