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Added: Mar 18, 2014 9:00 am**NO QUESTIONS WILL BE ACCEPTED FOR THIS RFI**
1.0 Purpose of this RFI
The DHAGSC also provides comprehensive around-the-clock support and monitoring of the network infrastructure components and security suites deployed to Military Treatment Facilities (MTFs) and other MHS data centers. In addition to network and monitoring services, the DHAGSC manages all aspects of the current development and production Server Virtual Hosting Environment (SVHE) that runs MHS applications for the MTFs. This includes remotely maintaining all blade frames in a standard configuration, all aspects of the underlying blade architecture (SAN and SAN switch fabrics), monitoring and managing the blade environment, back-up, and the distributed applications hosted at the twenty MHS Application Access Gateway (MAAG) sites through a central operations center. Additionally, some staff with Secret clearance is required to access the Secret Internet Protocol Router Network (SIPRnet) and classified data.
DHA Global Service Center: Application Support
DHA Global Service Center: Network Common Infrastructure Support
DHA Global Service Center: Blade System Administration
MHS applications running on SVHE vary by MAAG site. Below is a partial list of applications approved to run on the SVHE platform: Third Party Outpatient Collection System (TPOCS), TRICARE Online (TOL), Coding & Compliance Editor (CCE), Shared Application Server (SAS), Special Needs Program Management Information System (SNPMIS), and Nutrition Management Information System (NMIS), Bidirectional Health Information Exchange (BHIE), and Janus Enterprise (JLV).
Information Technology Service Management
The current trouble ticket system is Remedy ITSM 7.6.4. The Remedy ITSM suite is hosted by DHA; the Remedy software, licenses and hardware are government owned, contractor operated (GOCO). The Remedy ITSM tool is supporting our ITIL methodology implementation using the following modules: Incident Management, Problem Management, Change Management, Knowledge Management, Asset Management, Service Level Management, and Service Request Management. This contract excludes the management of the Remedy tool.
3.0 The overarching Service Desk objectives are:
4.0 How to Respond
Appendix A - Questions to be addressed for this RFI
2. Discuss your approach for improving the consolidated global Service Center as described in the RFI.
3. Discuss your ability to staff and provide support for the core DHA applications described in Appendix B.
4. Provide the labor categories that would possess the required expertise/technical skills as described in the RFI.
5. Discuss your ability to adapt to changing requirements which may add or remove support for applications.
6. Describe three completed or on-going project(s) in the past three years of similar size and complexity supporting a global Service Center
AHLTA AHLTA, formerly CHCS II, is the Department of Defense (DoD) Electronic Health Record. AHLTA is an enterprise-wide medical and dental clinical information system that provides secure online access to longitudinal health records. AHLTA enables Military Health System (MHS) providers to document the patient's health information and history, which is consolidated in a single clinical database known as the Clinical Data Repository (CDR) and is made accessible to authorized users worldwide, 24 hours a day. The CDR facilitates trend analyses and medical surveillance at the patient or population level. Providers can access executive-level reports on common diagnoses and procedures to identify trends of concern.
Expense Assignment System IV (EAS IV)
WMSN is a management tool used to assess nursing personnel staffing based on patients' nursing care needs. Nurses classify patients according to an assessment of their nursing care needs for the next 24 hour period and determine the total number of nursing care hours (NCH) a unit's patients will require.
7700 Arlington Blvd.
Falls Church, Virginia 22042
March 18, 2014
Apr 01, 2014 12:00 pm Eastern
Automatic, 15 days after response date
April 16, 2014
Original Set Aside:
D -- Information technology services, including telecommunications services
541 -- Professional, Scientific, and Technical Services/541519 -- Other Computer Related Services