Users of assistive technologies such as screen readers should use the following link to activate Accessibility Mode before continuing: Learn more and Activate accessibility mode.
Added: Feb 24, 2014 12:02 pmREQUEST FOR INFORMATION
Agency/Office: Department of Defense
Title: DHCAPE TRICARE OPERATIONS CENTER (TOC)
1.0 Purpose of this RFI
DHCAPE is seeking information from companies who have the capability and experience to provide services for design, development, operations, services, materials, and maintenance in support of data extraction, data analysis, and reporting in support of the TRICARE Operations Center (TOC). The work performed will include data extraction, data analysis, design and development of new reports, and maintenance of current reports from the Military Health System (MHS) Data Repository (MDR), MHS Management Analysis (Analysis is part of name) and Reporting Tool (M2), and the Composite Health Care System (CHCS) that requires an in-depth knowledge of the files and tables to produce reliable reports of data extracted. Work performed shall also include program management of daily operations in monitoring daily data feeds from all CHCS hosts, development and sustainment of reports produced using that data, development and sustainment of website to post reports, and maintenance of CHCS and DHA accounts. The Contractor will work closely with the Government to develop plans and transition databases and software if and when appropriate based on agency efficiency requirements to streamline, refine, merge, or down scope TRICARE Operations Center (TOC) requirements. Transformation has been key as the TOC has progressed over the years in supporting the MHS with useful business intelligence. The Contractor shall provide necessary support as operations transform and migrate to other corporate information systems.
DHCAPE supports performance-based decision making for the DHCA by applying appropriate scientific methods and operational support. DHCAPE uses a multidisciplinary approach to investigate complex issues in measuring, evaluating and analyzing the performance of healthcare delivery systems and developing innovative methods for providing high quality health care to over 9.7 million beneficiaries worldwide, and extends from theater medical care for deployed forces to peacetime healthcare supporting active duty, family members, Guard and Reserves, former spouses, foreign nationals, et al.
TMA, predecessor of the DHA organization, established the TOC in late 1999, introducing a central information center providing near real-time standard access to care reports for medical commanders and decision makers throughout the MHS. The TOC delivers meaningful, easy to use, web-based operational reports that help the MHS manage healthcare services. The reports provide a centralized collection of CHCS, MDR, and M2 data through a web-based report suite. The TOC retrieves data from the MDR Secure File Transfer Protocol (SFTP) server landing zone which receives automatic transfers of select business data from all Military Treatment Facilities (MTFs) CHCS hosts on a nightly basis. The data is then processed, not altered, and displayed via standardized reports. These reports transform and aggregate MTF data into useful management information, and make the results available at every level of the organization through a series of graphical and tabular reports. The TOC has been manned by contract personnel since its inception since the services needed are not inherently governmental functions.
• Report Design. The Contractor shall provide report design services. The contractor must perform design of new reports or upgrades to the existing web reports suite for the DHCAPE reports and components as defined by the Government. Detailed report design must include: development of detailed data and process models, program specifications, interface specifications, screen and report designs, program control specifications and/or teleprocessing considerations. This delivery order requires the following activities:
• Report Development. The contractor shall provide report development services. Following government approval the contractor must develop new customer defined reports or upgrades to existing web reports. Specifically, the contractor must:
• Planned, Preventative, and Emergency Maintenance. The contractor shall provide support for the functional maintenance of software and/or hardware as directed by government POC for the current systems and systems delivered during the period of performance of this order to include, but not limited to all servers and workstations as required to operate DHCAPE TOC data processes. Examples of ongoing functional maintenance include but not limited to: data analysis of problem(s), preparation of resource estimates and schedules to effect necessary changes, design and code changes, conduct testing of all changes, complete and/or update all documentation affected by the required change(s), coordination of change implementation through appropriate approvals as required by the contractor's configuration management procedures, and provide advice on recommendations/actions of DHA Network and Security Management. The contractor must consult with DHA Network/Security specialists to develop/advise government POC on a Contingency and Continuity of Operations Plan (COOP) to specify planning for the remediation of specific systems, equipment, software, and/or operations in the event of critical impact resulting from natural, accidental, or intentional events.
• Maintenance Support. The contractor must maintain an ad hoc interface to CHCS utilizing Fileman or CACHE to rapidly deploy new procedures and data calls to be determined by the mission at hand. The contractor must maintain all current reports and processes on a daily, weekly, and monthly basis as directed by government POC using the hardware, software, procedures, processes to include maintenance of website, reports, processes, databases, for longitudinal and current data, and programs in Xcelsius, Microsoft Office (Access, Excel including Pivot tables, PowerPivot), SQL, SAS, HTML, and Java.
Transformation has been key as the TOC has progressed over the years in supporting the MHS with useful business intelligence. The Contractor shall provide necessary support as operations transform and migrate to other corporate information systems. This includes eliminating the use of SQL on the TOC report processes during the base year of this contract. The Contractor shall research and design reports utilizing SAS and later SAS Enterprise Guide to develop reports using TOC CHCS datasets stored on the MDR. CACHE may be used to access the CHCS data when applicable to report requirements.
The Contractor shall conduct/attend walkthroughs and/or meetings where Contractor maintained software and reports are discussed. The Contractor shall participate in Integrated Product Teams (IPT) as directed by the Government.
• Data Extraction and Data Analysis. The contractor shall provide upon government request and approval, one-time pulls of data from CHCS, MHS Data Repository (MDR), or Military Healthcare System Mart (M2). DHCAPE receives requests for data in the form of data pulls, data analysis, and special reports from CHCS, the MDR, or M2 and must be approved through DHCAPE leadership. These requests could be recurring data pulls or special reports requiring staff data analysis.
At the request of the government, the Contractor will perform data analyses using numerous systems, including, but not limited to: direct (MTF-based) care, purchased (TRICARE-based) care, pharmacy prescriptions, and dental. These systems include both inpatient and outpatient care. This data analysis may include short term, quick response tasks and longer-term data analyses. These tasks may involve using standard health care reference tables, e.g., ICD9/10, CPT, and DRG codes. The contractor will analyze MHS health care data using commercial software, e.g., SAS, SQL (DB2), PERL, Xcelsius, and Microsoft Excel including Pivot tables and PowerPivot. The contractor must demonstrate:
o The ability to apply complex fact-finding, analytical and problem solving methods and techniques to identify interrelated system level problems.
For the key areas, the vendor should consider that the government is looking for highly skilled individuals with (1) Composite Health Care System (CHCS), (2) MHS Data Repository (MDR) and MHS Mart (M2), (3) Microsoft Office application and web-based application skills and experience with the following characteristics or similarities.
• All vendor staff must comply with IAT Level II qualifications as described in the DoD
• Composite Health Care System (CHCS)
• MHS Data Repository (MDR) and MHS Mart (M2)
• Other Systems
• Small businesses with the capabilities listed in the following section are requested to submit an electronic capabilities package that does not exceed 10 pages all inclusive with the exception of the title page, and table of contents). The capabilities package shall be concise and focused. Incomplete packages will not be favorably reviewed.
• Submissions should cover skills, approach, and comparable past performance. Generalized concept papers are not solicited and will not be reviewed.
• Sales brochures, videos, and other marketing information materials are not solicited and will not be reviewed.
• Cost estimates or Rough Order of Magnitude (ROM) can be provided.
• Interested small businesses shall submit an electronic copy of their capability statements via email to Michael.Fox@dha.mil; Nicolas.Sanchez@dha.mil; Robert.LeBlanc@dha.mil. The due date and time for submission of responses is 2:00 PM Eastern Standard Time (EST) 07 March, 2014.
• No phone calls and no emails related to this RFI will be accepted other than the formal submission of responses.
• The total e-mail file limit size is restricted to 5MB. Files exceeding this threshold shall be submitted over multiple messages, and be identified as "MESSAGE #X of #X."
• All responses must include the following information:
The formal closing date for this RFI and for the submission of responses is 2:00 PM Eastern Standard Time (EST) 07 March, 2014. . All responses should be submitted electronically in with subject "TRICARE Operations Center (TOC) contract - RFI Response - [VENDOR NAME] to the following email address(es): Michael.Fox@dha.mil; Nicolas.Sanchez@dha.mil; Robert.LeBlanc@dha.mil
7700 Arlington Blvd.
Falls Church, Virginia 22042
February 24, 2014
Mar 07, 2014 2:00 pm Eastern
Automatic, 15 days after response date
March 22, 2014
Original Set Aside:
D -- Information technology services, including telecommunications services
541 -- Professional, Scientific, and Technical Services/541511 -- Custom Computer Programming Services