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Contact Center Operations

Solicitation Number: RFP-CMS-2012-0004
Agency: Department of Health and Human Services
Office: Centers for Medicare & Medicaid Services
Location: Office of Acquisition and Grants Management
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:
RFP-CMS-2012-0004
:
Award Notice
:
April 15, 2013
:
HHSM-500-2013-00103C
:
$28,237,831.00
:
Vangent, Inc.
:
189148174
:
4250 N. Fairfax Drive, Suite 1200

Arlington, Virginia 22203-4196
United States
:
Added: Apr 16, 2013 1:31 pm
Vangent, Inc (a General Dynamics Company) was awarded contract HHSM-500-2013-00103C to accept and respond to inquiries from consumers. This award was made to Vangent through a full and open competition and will provide the support necessary to field inquiries for CMS programs such as 1-800 Medicare, MMA, the Health Insurance Marketplace, and other relevant programs.  This contract was awarded as a Cost Plus Award Fee (CPAF) type contract with a base and nine (9) consecutive one year option periods.

The base year award was made on 04/15/2013.  The Government may extend the period of performance by one year each option period, if exercised. 
:
7500 Security Blvd.
C2-21-15
Baltimore, Maryland 21244-1850
:
Debra A. Hoffman,
Contracting Officer
Phone: 410-786-0517
Fax: 410-786-9088
:
Deborah S. Lester,
Contract Specialist
Phone: 410-786-5136
Fax: 410-786-9088